Support
Get help with Ponger
Check the common fixes below. If the problem continues, write to Ponger support.
Write to ponger@humenhuk.com with a question, a problem or an idea. Tell us which device you're using and what happened.
Common fixes
How do I start a guided session?
Open Today and choose your first guided session. Start each drill, use its target and timer, then save a review. Full four-week programs are available in Training with Pro.
How do competitions work?
Open Matches, then Club competitions. Enter one player or pair per line in seed order. For doubles, write each pair as Alex + Sam. Choose a round robin or bracket. Open a fixture to assign its table, score it live, or enter complete game scores. Correcting a bracket winner clears dependent results.
Can I recover a practice timer?
Open Today to resume an unfinished guided session or interval timer. Serve lab also preserves an unfinished count. If a save fails, Ponger displays a recovery message.
How does Ponger count the hours on a rubber?
Every session and match you log with a bat adds its length to the rubbers on that bat, counted from the day each one was glued. The scoreboard times matches for you. A rubber is due when it reaches the hours or the days set for that bat, whichever comes first, and you can change both on the bat's page under "When rubbers are due".
I've put a new rubber on. What do I tap?
Open the bat in Equipment and tap "New sheet" under that side. The old sheet keeps its hours in the bat's history and the new one starts at zero. If you only got a detail wrong, such as the thickness or the glue date, tap "Edit details" instead.
The scoreboard closed in the middle of a match
Ponger keeps every point the moment you score it. Open Ponger again and tap "Back to the scoreboard" on the Today or Matches tab, and the match carries on from the same score.
The scores are on the wrong sides of the table
Tap the options button at the top right of the scoreboard and choose "Swap sides on screen". From then on Ponger swaps the sides whenever the players change ends. If you'd rather the sides stayed put, turn off "Scoreboard follows the ends" in Ponger's Settings.
Rubber reminders aren't arriving
Reminders are part of Ponger Pro, and you turn them on for each bat with "Remind me" on its page in Equipment. A reminder arrives at 10:00 on the day a sheet reaches its age limit. If notifications are off for Ponger, Ponger's Settings shows a button that takes you to switch them back on.
My records aren't showing on my iPad
Check that "Sync with iCloud" is on in Ponger's Settings on both devices, and that both are signed in to the same Apple Account. Changes can take a few minutes to arrive, and they wait until both devices are online.
My rubber isn't in the catalog
The catalog covers the blades and rubbers players ask about most. If yours isn't there, tap "Not listed? Type it in" or type the brand and model straight into the bat. Hardness figures are each maker's own, on the maker's own scale, and the hardness converter gives a rule-of-thumb figure.
Getting your records out
In Ponger's Settings, tap "Export as spreadsheet files". You get your sessions, matches, rubbers and serve practice as CSV files that open in Numbers, Excel or Google Sheets. The export also includes practice and experiment CSV files and a JSON file with full training sequences, custom drills, competition brackets, equipment snapshots, and detailed points.
Canceling
Open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select Ponger Pro to manage or cancel it. When it ends you keep everything you have logged. Extra bats, scouting notes and tagged points stay readable, stay in your log and stay in your export. Adding more bats, writing new scouting notes, tagging points, reminders and the Pro insights stop until you subscribe again.
Deleting your data
In Ponger, open Settings and tap "Delete all data". Read the confirmation before continuing. With iCloud sync on, the records also go from your iCloud and your other devices. Deletion cannot be undone.
Your data
To delete your data, open Settings > Delete all data in Ponger. Read how Ponger handles your information in the privacy policy.
This page supports Ponger for iPhone and iPad, coming to the App Store.